|1.||Project an open, positive, friendly
attitude toward every individual?
|2.||Respond to complaints in a courteous
and sympathetic manner?
|3.||Use effective and attentive listening
|4.||Follow the transaction through until
the customer is satisfied?
|5.||Apologize even when it's not your |
|6.||Provide timely responses to
|7.||Provide assistance without being
|8.||Respond positively - what can you
do, not what you cannot do?
|9.||Speak clearly at all times?|
|10.||Show you are courteous? Say "Please"
and "Thank you"?
|11.||Maintain a non-judgemental attitude
toward customer's questions?
|12.||Communicate on the level of the
|13.||Acknowledge others for providing
good customer service?