Monday, January 22, 2018

Customer service self-assessment

Please answer each question by checking the appropriate response.

Do you…
Frequently Sometimes Never
1. Project an open, positive, friendly
attitude toward every individual?



2. Respond to complaints in a courteous
and sympathetic manner?



3. Use effective and attentive listening
skills?



4. Follow the transaction through until
the customer is satisfied?



5.Apologize even when it's not your
fault?



6. Provide timely responses to
requests?



7. Provide assistance without being
asked?



8. Respond positively - what can you
do, not what you cannot do?



9. Speak clearly at all times?

10. Show you are courteous? Say "Please"
and "Thank you"?



11. Maintain a non-judgemental attitude
toward customer's questions?



12. Communicate on the level of the
customer?


13. Acknowledge others for providing
good customer service?



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