Customer service self-assessment

Please answer each question by checking the appropriate response.

Do you…

		Frequently	Sometimes	Never
1.	Project an open, positive, friendly attitude toward every individual?
2.	Respond to complaints in a courteous and sympathetic manner?
3.	Use effective and attentive listening skills?
4.	Follow the transaction through until the customer is satisfied?
5.	Apologize even when it's not your fault?
6.	Provide timely responses to requests?
7.	Provide assistance without being asked?
8.	Respond positively - what can you do, not what you cannot do?
9.	Speak clearly at all times?
10.	Show you are courteous? Say "Please" and "Thank you"?
11.	Maintain a non-judgemental attitude toward customer's questions?
12.	Communicate on the level of the customer?
13.	Acknowledge others for providing good customer service?