Example of claim and return letters

Example of claim letter
Anytown Public Library

123 Anywhere Street, Anytown, AY A2B 3C4 (123) 456-7890 phone (123) 456-7899 fax

INQUIRY ON STATUS OF ORDER

(Vendor's name supplied here)	(Date supplied here)
(Vendor's address supplied here)	(Lib. acct. no. supplied here)
(Vendor's address cont'd)	(Order no. supplied here)
	(Invoice no. supplied here)

THIS IS A REQUEST FOR INFORMATION ON THE ABOVE ORDER.

WE CANNOT COMPLETE THIS TRANSACTION BECAUSE:

o Shipment not received; overdue; please report
o Invoice received; shipment has not arrived; please report
o Shipment received; no invoice; please send invoice
o Shipment incomplete; missing items listed below
o Other (Space for other information provided here)

WE WISH TO CLEAR OUR ORDER FILES

o Send us a report regarding the availability of missing items
o If items not available, please send credit memo for missing items
o Send corrected invoice per instructions below
o Other (Space for other information provided here)

Sincerely yours,

Acquisitions Department

Example of a return letter

Anytown Public Library

123 Anywhere Street, Anytown, AY A2B 3C4 (123) 456-7890 phone (123) 456-7899 fax

INQUIRY ON STATUS OF ORDER

(Vendor's name supplied here)	(Date supplied here)
(Vendor's address supplied here)	(Lib. acct. no. supplied here)
(Vendor's address cont'd)	(Order no. supplied here)
	(Invoice no. supplied here)

• We request permission to return the following for:
• We are returning the following for:
• Exchange
• Replacement
• Credit

Reason:

Exchange Wrong title supplied Wrong edition supplied Wrong volume supplied

Replacement Imperfect binding Imperfect text Damaged book

Credit Not Our Order Incorrect number of Copies sent Order Cancelled on                             DUPLICATE PURCHASE

Sincerely yours,