Living in the library world

Library staff follow a code of ethics which outlines that they should always remain objective provide the right information avoid making jud...

Introduction In order to provide an efficient reference service, staff at a reference desk must communicate effectively with their clients. ...

A person’s right to use a library should not be denied or abridged because of origin, age, background or views. American Library Association...

Note: Techniques that help people with learning disabilities and other disabilities can also improve library service for all of the people ...

Persons with disabilities Leave user in control Don’t make assumptions about user’s abilities or needs Treat user as an individual o Speak d...

Patricia Dewdney and Gillian Michell Introduction by Gail Schlachter, president of Reference Service Press The Reference Service Press Awa...